********* and unproffesional Telkom Cresta

Returned Huawei Mate 7 purchased 4 April 2015 for repairs. On 4 June am informed to collect a new replacement. On activation I notice only VODACOM applications working on phone. On querying this employee only then admits it to be a refurbished and not my original or new phone. The store manager Imraan had no further interest other that he will send it back. Then a Mr. Gordon Mc Kenzie tried to convince me that the refurbished phone was in perfect condition an I should accept this as replacement. Now I still have no phone although I am billed for airtime I cannot access. I have 2x tried to report to Head office only automated responses received. Dear TELKOM please teach your CRESTA branch:<br> 1. Customer Relationship Management<br> 2. Professional and Ethical practises attached to the Consumer Protection Act. (CPA)<br> 3. Check why Landline is always engaged<br> 4. Fix your Head Office customer service processes.<br> 5. Credit my airtime for period I had no phone and expedite service restoration to me else please cancel this agreement immediately.<br> 6. Don't respond on Hello Peter and then still do nothing - we have seen complaints regarding this about You also on Hello Peter.