********* and unprofessional

For the past three months, Telkom have been billing me for double my normal monthly fee for services not explained and agreed upon - completely ********* and ******* if you ask me! Three months back I received a very high bill and on investigation I discovered that a cordless phone that was a FREE phone was billed as well as services fees for a call diversion. I was told to pay a certain amount to keep the line open whilst the query is taking place, which i did. I was them credited the phone amount but not the call diversion and when queried, I was told to \claim the money from the at the store\" -thanks for the help Telkom! As a result, my line was disconnected, I called again, queried, paid the double amount to be reconnected. And again this month - double! When phoning the incredibly unprofessional agent, I was told well that there is no query lodged. So what, my problem right?!<br> Telkom repeatedly are incorrectly billing customers and something needs to be done because as a customer you query and well you still have to pay. <br> Cherry on top is the incredibly \"professional\" call centre staff who are always unwilling to help and when requesting a manager, well no luck. "