********* and unhelpful

<p>I recently got a Samsung S7 Edge on contract from telkom. This device came with a 64gb memory card. After 3 month it has stopped working. When I approached a consultant at Telkom Galleria Mall he told me the card has no warranty so he can't do anything . This is not true so I had to prove to him after a long debate that it does have a 10 year warranty . After he saw this he then said that he needs to contact head office to find out what to do. after waiting a week for response I now get a mail saying that I must send my device in with the memory card so they can do a test...this is after I told them that the device works fine and it's just the memory card. This is unacceptable as I must send my phone away for 3 weeks for them to verify exactly what I said when all they could do is replace me with a new card and then send the faulty card for a test. I'm paying telkom over R700 every month and they have an issue with giving me a new card after the card they gave me was faulty.</p> <p>This is ********* and there were many other customers that day who had issues and telkom wasn't prepared to help. I keep getting told to go to Samsung for any problems . I got the device from telkom...why must I go to Samsung when I am paying telkom to sort out everything ?</p>