Undue suspension of account

Telkom debited my account on the 25th and again 27th of February 2021 and till today those payments haven't been allocated. My account has been suspended due to non payment and therefore I am unable to use my account. for 3 days i have been calling the call centre for assistance and 3 days later payment still hasn't been allocated and my account still suspended. I am extremely frustrated with Telkom. Will definitely be moving to another service provided when my contract ends.