Undue Account Termination and Lack of Communication

I, last year in december, requested a month-to-month contract terminated on an LTE data card. Termination date requested was 31 Jan 2018 at which point the line was not to be cancelled but turned into a prepaid SIM. one the second week of January, the modem in which the data card was, stopped detecting network. This went on for a week during which I assumed there was probably an issue with the SIM card. This was because when I checked via the Telkom portal, the line still showed as active and having 30 odd gigs of data.

Yesterday I finally managed to visit a Telkom store and they advise me that the line was terminated. This is in breach of my request!!! I have lost the data that I paid for and no communication or the premature disconnection was offered. I logged a query ticket reference ********** 7.

Very poor and appalling service indeed!!!