ML
Marinda L
1 reviews | Active since Mar 2018
09 Mar 2018, 13:59
Undisclosed charges Telkom Mobile Upgrades
I have been a Telkom Mobile client for 2 years with 3 mobile contracts and did 2 upgrades on the 2nd of Feb. I specifically asked the consultant if there will be an additional charge for the handsets as i do not want to pay any double fee's. I received my account for this month today and i am being charged for both upgrades for Feb again! Not only that, there is also a R67 charge of :"Reoccurring voice minutes bundle" per contract that is additional that was specifically not disclosed to me. This is R1309.22 additional on my account. Call center is not willing to assist, Please can Telkom who has authority get hold of me to resolve as a matter of urgency.
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Marinda L's updateReviewer Update
23 Mar 2018, 11:58Today is the 23rd of March, and no one has bothered to contact me regarding this. I have even tried Facebook, but i just keep repeating the same story. Really shocking service and now i am bound for 2 years with a company that has no regard for its customer.
ML
Marinda L's update23 Mar 2018, 11:58
Reviewer Update
Today is the 23rd of March, and no one has bothered to contact me regarding this. I have even tried Facebook, but i just keep repeating the same story. Really shocking service and now i am bound for 2 years with a company that has no regard for its customer.