Understanding and Helpful!

I have struggled for months with my Telkom account to get upgraded - at Telkom's behest - from SmartHome Premium to fibre. When I eventually did get upgraded - again - at Telkom's behest (read nagging insistence) - I was told there would be penalty fees, but that these would be waived. After so much hassle to get upgraded, I was dreading taking up the issue of penalty fees with Telkom, but to my utter amazement a certain Mr Africa Bongco assured me that this is a common occurrence and there would be no problem to effect the waiving of fees. He together with his supervisor Hanlie Blumenthal was not only understanding, aware and helpful, but they put their words into action immediately. I received the credit within 48 hours and had no problem with my billing since. Their professional attitude, knowledge of the situation and their dealings regarding the issue was commendable and has restored my trust in Telkom, whom I still consider to be the best service provider for holistic telecoms solutions. So a very grateful and special thank you goes out to these two people. I sincerely hope this message of thanks reaches you. May your efforts be rewarded in kind.