Understaffed or just lazy?

How on earth can a customer wait on the phone for an hour with no answer?? <br> <br> Are they understaffed? <br> <br> I have tried all means of contact aside from walking into a store. How can I get the quickest response? I have asked numerous colleagues and friends how to get the quickest response, it was unanimously answered \Hello Peter"<br> <br> Afrihost answered all of the questions I had"