Underpromising when selling products

On the 10th Feb 2018 I signed up for the UNCAPPED wifi router for R899 per month at the Kenilworth Centre branch only to find out that it's actually not uncapped unlimited like my contract says but capped to 50 gigs!

I work from home and that is why I requested for uncapped wifi and the product I was sold is a capped product.

The salesman I was dealing with was Suleiman and what was promised to my fiance and I was definitely not delivered. We were told we do not have to ever worry about topping up again if we take the product and there is no limit to our downloads and streaming.

I called into the call centre to find out why my internet is off and all they could tell me was that I have a limit to 50 gigs and that if I wanted more data then I need to load airtime and top up.

I then went into the store on the 17th Feb 2018 and spoke to another consultant regarding this matter. I was then told I have a limit on my downloads and streaming but I can still use the internet but it will be a bit slow. I've been trying to log into my email on my laptop since I got home on Saturday and to this date no success. I am the only one now connected and I cannot even open my web browser which is rather frustrating.

I've been a loyal customer to telkom for 6 years now and to receive such pathetic service is just not on.

I will not be paying R899 per month for 50 gigs of data, no thank you. Then I might as well have taken out the promo which is going for R329 for 40 gigs day surf and 40 gigs night surf don't you think??

I grow impatient, and I would like someone in management to get back to me ASAP regarding this matter.