MM
Myrtle M

1 reviews | Active since Feb 2014

30 Jun 2017, 14:50

Underground Infrastructure- Copper Cable irreplaceable

<p>Good Day</p> <p>My service number is ********** 111, bulk fault reference is 105BRK260617 i am without a service for a week and Telkom cannot provide me with a suitable solution. They are unable to replace our copper cable or provide us with Lte solution.</p> <p>Why cant you upgrade your infrastructure to accommodate us with optic fibre instead of offering us useless solutions e.g. fixed line look-alike with zero coverage and super slow speed. Its just not going to be feasible for us.</p> <p> </p> <p>Please provide me with a suitable solution.</p> <p> </p> <p>I was on a 4meg uncapped, ADSL line. Now I am at sub-zero...</p> <p> </p> <p>Regards</p> <p> </p> <p>Myrtle McAllister</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply03 Jul 2017, 08:55
Official

Good Morning Myrtle,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply05 Jul 2017, 12:30
Official

Hi. Unfortunately cables were ****** again in your area and this time Telkom decided not to replace them. You can visit any Telkom shop for an alternative service.

Regards

Tumelo

Best regards,