underground cables

I have been using telkom for adsl for the better part of 2 years, for work purposes, I've needless to say have endless problems. Recently I had a \crossline\", logged fault technician was out to \"resolve\" problem which had now caused more headaches! I have been without access to incoming and outgoing calls for the last 3 weeks! Then receive a sms stating fault is caused by cable problem and it's being attended to. Saturday I lost internet connection as well, bearing in mind I am using mwen as my service provider, paying for a service that that I am not getting! I popped into telkom direct store on Sunday to enquire as to reason for the loss of internet, I am then advised that telkom will NOT be replacing cables and the suggestion was to cancel my telkom or get 3G. There was a reason why I got adsl, the suggestion is utterly ridiculous why do I need to fork out MORE money? Why can telkom not fix the problem! I have 3 school going kids relaying on the internet for research and my work i have to do but have to fork out extra money because telkom cannot deliver a service which I am paying for!! Am I going to be compensated for this extra monies I am wasting!!"