Under_Line

<p>I contacted Telkom at the end of August 2016 to transfer my fixed line & ADSL on 30 September 2016 to coincide with our move to our new premises.</p> <p>On 7 September 2016 I received SMS confirmation of the scheduled installation for 30 September 2016 (between 07:30: 00 & 16:00:00) & even a call on the morning of 30 September 2016 from the Technician informing me that the change was being effected. A further SMS was received at 09:11 noting a Technician had been dispatched.</p> <p>No installation took place nor feedback from Telkom.</p> <p>On my enquiry, 2 further appointments were scheduled, IE. 4 & 7 October 2016.</p> <p>Again Technicians were dispatched with no line installation nor any form of feedback.</p> <p>An escalation on 4 October 2016 (#812367); an online complaint registered on 10 October 2016 & a further escalation today (#902670).</p> <p>It is time for Telkom to deliver, a service I pay for!!</p>