Undelivered Contract cellphone app**** on line

POOR SERVICE EVER, I app**** for contract phone on line on the 15 November 2017 and after few minutes an agent (named Precious) phoned me, and we finalized all the necessary information online. Precious told me that I will take 7 - 10 working days after first debit order. on the 21 November 2017 then Telkom mobile debited my account and since the debit order fell off my account I have never received the device, I have been calling 10213 every-time I speak with an agent telling me the device has not been dispatched and they shall communicate with the relevant department to dispatch the device. today is the 18 December 2017 and still I do not have this device in my possession. I do not know what to do because the 2nd debit order is due soon. I am so frustrated and I do not get help at Telkom.