undelivered Cellphone after 2 months

hi <br> I am still waiting for Telkom's Accounts Team to call me,at least deliver the phone or refund me, these is a ****************, they were so quick to debit my account. <br> Please give my money back. Below is the response that I got on the 9 Nov 2015<br> <br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 10:12:59 | Mon 9 Nov 15 <br> Hello melamujl,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.<br> Your reference number is SM165760<br> We apologize for any inconvenience caused.<br> <br> Regards,<br> Ntokozo<br> Telkom Social Media Team <br> [Email Removed] <br>