Undelivered Cellphone

Good Day<br> It has been about 3months since i placed an order for i phone 6 gold 16gig for R499, was told that there was no stock after waiting for so many months, where is customer service? do you really care about us, clients. I had to go out of my way to call telkom branches to find out where iphone 6 gold is available and managed to find it in Rustenburg<br> On 24 March 2015 your consultant told me that they can only offer me iphone 6 Gold 64gig for a higher price of R549. Since i have been waiting for 3months can't you offer me something as a form af an apology? did it not bother you to at least offer me the the phone you have currently for the same amount as i have been waiting for so long?I received my phone on 25 March 2015, it was not working, I went to Telkom Kollonade no one was able to assist me same day. On Saturday I went to Telkom Wonderpark and went back home with my phone still not working. The consultant told me I had to call contact centre as the order was done online.<br> Is this the kind of service one has to expect at Telkom?<br> Eventually I had to pay someone working for another service provider to assist me just for my phone to be activated.<br> Previously Telkom social