Uncredited data bundle

I bought 1gig data bundle on the 18/08/18 and never received that data, i called the contact centre on the following day was told by the consultant that there was a network problem which was resolved and will receive my data ASAP but nothing. Called again on the after two days got through to a rude male consultant who told me that he was human too when i asked for the team leader dropped the call on me after making me wait for 30 min. I called again last friday got Lindo who told me that his team leader Sibongile Malinga said she will call me back never received that call. I then called again asked for this team leader who turned out to be even more useless than the consultant made me hold for about 20 min only to tell me that she doesn't know what the problem is because the incident was logged and that she was going to follow up on it and give me a call back when i asked about the previous call she promised she told me she had too many people to call, she was busy. To this day i have not received the 1gig that i bought from Telkom on the 18 of August. Can someone who knows their job description at telkom credit me with my data so that i can use it and port to a network that value, respects and knows how to treat its customers. This is the most terrible service that i have ever received from all South African networks Telkom takes the cup.