Uncompleted Account Closure Request

I have made a request on the 26 December 2015 to have my contract cancelled due to its expiration date being on the 26 January 2016. I completed the necessary documentation and emailed it to your cancellation team to ensure that the required 21 business days notice was provided. I received a confirmation email from Telkom. I have made to date 8 calls to follow up. On the 4 March, I received an email stating that the contract was cancelled and that my refund request is at the billings department. However, upon contact the call centre, the consultant (Mbali) stated that my contract is still active and that there is still no feedback on my refund. Telkom by far has shocked me with its ridiculous turnaround times with consultants telling me that it takes 8 business days to complete an escalation for a refund!! What disgusting service in comparison to your competitors who take less than half the time to at least give feedback on escalations. Yet, you guys have the audacity to continue debiting my account regardless of the the fact that my cancellation has still not been completed. I urge all consumers who are reading this complaint to be think twice before using Telkom's services.