UNCERTISFIED, ANGRY TELKOM CLIENT

I TOOK OUT A WI FI CONTRACT WITH TELKOM ON THE 23/02/2018 AND THE DEAL I GOT WAS 40G OF DATA FOR DAY USE & 40G NIGHT TIME. WHICH WOULD COST ME R369 FOR 24 MONTHS ONLY. HOWEVER I WAS NOT EXPLAINED TO THAT THE NIGHT TIME DATA COULD ONLY BE USED AFTER 00:00 MIDNIGHT. ON THAT DAY I ASKED THE LADY AND THE GUY WHO WERE RUNNING THE PROMOTION ON THAT PARTICULAR DAY THAT WHAT IS GOING TO HAPPEN IF I AM NOT CERTISFIED WITH THE ROUTER OR THE CONTRACT ITSELF. THEY BOTH TOLD ME THAT I CAN RETURN IT WITHIN 7 DAYS OF PURCHASE. I WAS TOLD MY ROUTER WILL BE DELIVERED IN 3 DAYS TIME, UNFORTUNATELY IT WAS'NT AND I HAD TO CALL SERVICE PROVIDER IN ASKING THEM WHEN WILL MY ROUTER BE DELIVERD. IT WAS THEN DELIVERED ON THE 7TH OF MARCH 2018 BUT I STARTED USING IT ON THE 8TH. TO MY SURPRISE 5 DAYS AFTER CONNECTING MY ROUTER I GOT AN SMS ALERTING ME THAT MY DATA HAS DEPLETED, WELL I THOUGHT THERE WAS A MISTAKE SOMEWHERE AND I CALLED SERVICE PROVIDER AND THE LADY WHO ASSISTED ME TOLD ME MY WHOLE DATA HAS INDEED DEPLETED. I ASKED HER IF I USED THE NIGHT DATA AS WELL SHE SAID YES. I ASKED HER THE CANCELLATION PROCEDURE SHE TOLD ME TO GO TO ANY TELKOM STORE TO FILL A CANCELLATION FORM BUT I WILL BE CHARGED THE FEE OF R800. WELL I DID THAT WENT TO EASTGATE SHOPPING MALL TELKOM STORE WITH MY ROUTER. THE LADY WHO WAS HELPING ME TO FILL A CANCELLATION FORM TOLD ME THEY WOULD NOT ACCEPT MY ROUTER AND I NEED TO CALL THE NUMBER THAT HAS SENT ME SMS REGARDING MY ROUTER SO THAT THEY SENT THEIR COURIER TO COLLECT MY ROUTER. I IMMEDIATELY CALLED THEM BUT THEY TOLD ME THAT ONLY THE SERVICE PROVIDER WOULD AUTHORIZE THEM TO COLLECT ROUTER FROM ME. IN FEW DAYS I GOT AN EMAIL FROM TELKOM WITH CASE NUMBER LETTING ME KNOW THAT THEY ARE AWARE OF MY CASE. I GOT SURPRISED WHEN I LATER GOT A BILL FROM TELKOM WITH THE AMOUNT OF R683.32 I WAS'NT SURPRISED SINCE THE 1ST LADY I SPOKE TO TOLD ME ABOUT CANCELLATION FEE. I ONLY REALISED THAT THERE WAS SOMETHING SERIOUSLY WRONG WHEN I RECEIVED SECOND INVOICE FROM TELKOM BILLING ME R374 FOR SUBS & USAGE. I CALLED TELKOM AGAIN SPOKE TO FAROUK WHO TOLD ME THAT MY CANCELLATION IS ON HOLD THATS WHY IAM BEING BILLED. I ASKED HIM TO TELL HIS SUPERIOR TO CALL ME SINCE HE WAS NOT HELPFUL. SHE LATER CALLED ME AND TOLD ME SHE WILL ESCALATE MY QUERY. AFTER FEW HOURS I WAS CALLED BY A CERTAIN ARROGANT GUY BY THE NAME OF PONTSHO WHO WAS NOT READY TO LISTEN TO MY NEEDS RATHER HE WANTED TO RESELL THE ROUTER TO ME HE FURTHER TOLD ME I AM IN ABINDING CONTRACT THAT HAS TO RUN FOR 24 MONTHS AND I CANNOT CANCEL IT, HE SAID HE IS DEFINATELY SURE THAT HIS REPS TOLD ME I WAS SIGNING FOR A NIGHT SURF CONTRACT. I FELT THIS GUY IS LITERALLY SAYING I AM A FOOL. CAN YOU PLEASE HELP ME DEAL WITH TELKOM SINCE I HAVE BEEN TAKEN FROM PILLAR TO POST HELPLESSLY. THANK YOU