Uncapped with No internet for a Week with No Service.

<p>I have been without internet for an entire week, doing this review from my phone as Telkom can't help or provide me proper service.</p> <p> </p> <p>My internet went off on Monday till now there are interwalls where it works and does not work and by the definition of work i mean 40kbps.... According to telkom the first call agent said my Cap is done where i have an uncapped account what this means only she would know. The second call agent Chris told me that i still have my internet and have not reached the threshold to be nerved and that everything should be working but it is not.</p> <p> </p> <p>The third agent placed me on hold so long the call to the call agent reseted. The some more calls later nothing..... I have been given 2 case nr where one call agent yesterday closed it after she called me and I said I'm in a meeting and don't know if it is working where i found out it did not work. </p> <p> </p> <p>I want this problem relieved as the kids in the house are getting mad and so am i. Am i going to get credit for not being able to use my internet for basically half of the month??? I want to know that NOW not paying 800 for 13 day where i can't access my emails, watch my showmax, Netflix and do my work.... Tel me now... </p> <p> </p> <p>If i can't get an answer or this problem relieved i will cancel this contract as i have read of the unfair policy changes towards this contract and where plenty of people cancelled it. </p> <p> </p> <p>Also.... I stay 100m away from the tower!! There is no signal issue, it's either the router is faulty or the tower but my phone is on Telkom LTE and it's working 100. </p>