AP
Alex P

1 reviews | Active since May 2012

14 Jun 2016, 08:57

Uncapped Wireless Broadband - Shocking sales service

<p>I app**** for an uncapped Wireless Broadband on 30 May 2016. I an e-mail confirming that my application was successfull and they supp**** me with a reference number #300 ********** 56. Two weeks after my original application i have not been contacted by any Telkom representative. I've contacted the call centre and they give me the run around. The sales department says i must talk to the LTE department and the LTE departments says i must talk to the Sales Department.</p> <p> </p> <p>I managed to get my apllication escalated (as so i was told) to a sales manager but to no success. Today i called the call centre again and the agent told me that it takes over two weeks to respond to apploication which i find so unbeleivable that it is bordering on comical. I assure you if i obtained a LTE package from any other celluar provider i would receive it the same day.</p> <p> </p> <p>I am so dissappointed that i am considering canceling all my telkom products and finding other service providers.</p>

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Replies (1)
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Alex P's update20 Jun 2016, 08:27
Reviewer Update

3 weeks and counting and still no contact from Telkom from my original request. Nearly a week since my complain on Hello Peter and still no reponse.