Uncapped Wireless Broadband - No Call Back

<p>My story is two parts. Having only returned to SA in January this year having spent 12 years in the UK, I find this service frustrating to say the least. Being a ***** of South Africa it fills me with despair if this is the level of service we consider acceptable. What does the future hold is this is what we are willing to accept ?</p> <p>1st I placed an order for a landline, ADSL and data with my local Telkom store, I was charged R700 to my debit card upfront. Later that day I was put on to the Uncapped Wireless Broadband which at the price of R599 was over R170 cheaper than the package I had just signed up to above, with theoretically better speeds, no FUP and 3-7 day installation instead of 2 - 3 weeks !. I went back to Telkom that same day and cancelled the order and was assured my debit card would be refunded. A week on and despite 2 calls to the Customer Service line and 2 trips to the Telkom store no-one can refund me my R700 !!!!</p> <p> </p> <p>2nd, following the above cancellation, I placed an order online for the Uncapped Wireless Broadand on the same day. I received a ticket number stating I would be contacted shortly to complete the transaction. As of today I have still not been contacted by the relevant department able to complete my order. I have contacted Telkom through all of the below channels in desperation, if a response is received it is the same and states my issue will be escalated to the relevant department (I still do not know who this mesterious department is).</p> <p>Attempted Contacts with Telkom</p> <p>- tens of failed attempts to 10213 the supposed sales number. Each time it is simple engaged.</p> <p>- 3 phone calls to Customer Service, each invloving at least 5 transfers to different departments and a wait time never less than 45 minutes. On all 3 occasions I have had the same details taken and promised a call back in 30 minutes. I have not had any call from Telkom.</p> <p>- Online chat has been attempted multiple times a day and if itconnects, I never speak to an agent. This is totally useless.</p> <p>- My Local Telkom Store. I was told they could not help as this was an online sales matter</p> <p>- Twitter, although the responses are quick and promise to escalate the issue I have not seen any result in a call back</p> <p>- Facebook, I tried this route today and am yet to get a response</p> <p>- Contact Us via Email from on the website. Only responses promising the issue will be escalated.</p> <p> </p> <p>What more is expected of me the CUSTOMER ?!!!! Can I invoice Telkom for the hours I have wasted out of my working day as I must have wasted an entire working day trying to resolve this ?</p> <p> </p> <p>Regards</p> <p>Gary</p>