1 reviews | Active since Aug 2013
Uncapped wireless broadband
<p>Got my deal and equipment on 27 June. To date there is no LTE 4G signal received on my router from Horison tower where I am connected to, only 3G. Therefore no internet connection since day one. Fault logged on 29 June. Fault number ********** 3 has had no attention even after a follow up call on 11 July. </p> <p> </p> <p>The aerial has not been installed yet either. No one from the service department has contacted me for installation. I have been billed for the service from29 June to 31 July , yet there is no service.</p> <p> </p> <p>I want to cancel this **** contract for a service that does not exist. Can someone in Telkom contact me to cancel this contract. I will look for a better serrvice provider once this contarct is null and void.</p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
4 Days on and still no feedback. I need Telkom to cancel this contract. It is supposed to have been escalated.
4 Days on and still no feedback. I need Telkom to cancel this contract. It is supposed to have been escalated.
RE: Ref A ********** 8 and ********** 3.
To Yazied, Telkom Social Media Team. It is now 21 July and still no feedback on my problem. I followed up on my own this morning and waited for 29 minutes to speak to the Manager who was "busy" on the line. Thembe said the Manager would call me on my cellphone and confirmed the number.
Telkom have not done anything. I am still waiting for the Manager to call. Telkom have billed me for a service that they cannot supply. I want this contract cancelled.
RE: Ref A ********** 8 and ********** 3.
To Yazied, Telkom Social Media Team. It is now 21 July and still no feedback on my problem. I followed up on my own this morning and waited for 29 minutes to speak to the Manager who was "busy" on the line. Thembe said the Manager would call me on my cellphone and confirmed the number.
Telkom have not done anything. I am still waiting for the Manager to call. Telkom have billed me for a service that they cannot supply. I want this contract cancelled.