AM
Azhar M
1 reviews | Active since Jan 2016
27 Jan 2016, 15:27
Uncapped usage - speed throttled
It seems that my uncapped usage has been throttled. Telkom cannot give me details of my usage. No warning is also given with regards to the speed being throttled. <br> <br> Furthermore, they cannot tell me if the usage is throttled as a result of my usage of me streaming Netflix, showmax, DSTV and PS4. These should be ignored in the calculations for usage
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Telkom's replyOfficial
27 Jan 2016, 18:17Hello mayeta786,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM193383.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM193383.
Kind Regards
Gadija
Telkom Social Media Team
Telkom's reply27 Jan 2016, 18:17
Official
Hello mayeta786,
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM193383.
Kind Regards
Gadija
Telkom Social Media Team
We are very sorry for the inconvenience caused.
This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.
Should you need to contact us, please do so via email: ***.
Your reference number is: SM193383.
Kind Regards
Gadija
Telkom Social Media Team