UNCAPPED, UNLIMITED PATHETIC SERVICE

Account #: ***<br> <br> <br> I took out 3 new contracts in September 2015 and received 3 Samsung A5 handsets. Just over a month into the contract, one of the phones stop working (cell#: ***).<br> I took the phone into the Telkom Galleria store for repairs. An inspection was done on the phone and as noted on your Repair Job card, there were not scratches or dents on the phone. <br> I waited a few weeks before I contacted your call center who informed me that the phone was sent back to the store because of the incorrect IMEI number on the Job Card.<br> I went to the store and the staff were not aware on my phone being in store. I told them to please check and they did find my phone. <br> I asked for the Manager (Bongiwe) and explained my situation to her, she said that she would send it in for repairs again with the correct IMEI number. I offered to take the phone in myself but she said she would handle it.<br> After many calls I was informed by your repair center that the phone was physically damaged and I would have to pay for repairs. If I did not want the phone to be repaired, I would have to pay an admin cost of R150.00.( at no point was this mentioned to me by the Store Staff),<br> I said to them t