Uncapped Smartbroadband 'Futurehood' Take 2

Item: Telkom
Rating: 1

Well, here I am again. So after I posted my complaint here I only get a reply from the Social team and all they gave me was a reference number which is COMPLETELY useless as it was filed on 11-05-2017 (Ref: ********** 4) and here I am a month later and NO communication was established with me regading my slow speed. So I guess ill have to pay 1/4 of the monthly fee then as I was promised a speed of 90Mbps and that is not nearly what I get... sometimes I am lucky to only get 2 mbps on full bars of signal... I would love to come incontact with the CEO of Telkom and tell them how bad their customer service is... I look forward to see Telkom's promises this time. As reference here is my previous post: "Well, where do I start. First of all it was one hell of a pain to get the device and sim, a 'free' installation was included in the deal, yet till this very day NOONE came to my house to 'install' my device. I had to do it myself. I have had this deal for almost a year now and within - I had to send the defective device back (Telkom Vincent Park, one of them was atleast helpful +10 to her) now my speed has dropped from 80MBPS to 20MBPS this promised 2100MHZ network band is a total hoax as my device gets absolutly NO signal on that band. Our entire area dies at 12AM in the morning hours on some days for an hour and that is huge problem if I was to host a Home Server. I am not going to bother with the call center and I am not interested in any apologies as I am just so fed up with Telkom but unfortunetly I am to endure this as my area does not even support FIBRE. I keep within my "300GB" and my signal bars are full on the 1800MHZ band on 4G. Extremely Disappointed..." Please do not bother replying if you do not intend helping me. I will post an update here in a week's time.

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