Uncapped Smartbroadband 'Futurehood'
<p> </p> <p>Well, where do I start. First of all it was one hell of a pain to get the device and sim, a 'free' installation was included in the deal, yet till this very day NOONE came to my house to 'install' my device. I had to do it myself.</p> <p>I have had this deal for almost a year now and within - I had to send the defective device back (Telkom Vincent Park, one of them was atleast helpful +10 to her) now my speed has dropped from 80MBPS to 20MBPS this promised 2100MHZ network band is a total hoax as my device gets absolutly NO signal on that band. Our entire area dies at 12AM in the morning hours on some days for an hour and that is huge problem if I was to host a Home Server. I am not going to bother with the call center and I am not interested in any apologies as I am just so fed up with Telkom but unfortunetly I am to endure this as my area does not even support FIBRE. I keep within my "300GB" and my signal bars are full on the 1800MHZ band on 4G.</p> <p> </p> <p>Extremely Disappointed...</p> <p> </p>
Good day Marchel,
Please privately reply with your ID number, Affected number and your full residential address so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Marchel,
Please privately reply with your ID number, Affected number and your full residential address so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Hi Marchel ,
Please be advised that we are still awaiting for the requested details for further assistance.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Marchel ,
Please be advised that we are still awaiting for the requested details for further assistance.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
ID ***
Res: 42A Saint Peters Road, Southernwood, East London (Complex 5)
Number: ***
ID ***
Res: 42A Saint Peters Road, Southernwood, East London (Complex 5)
Number: ***
Hi Marchel ,
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Marchel ,
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
I was promised to be contacted back and the issue was logged on 11th May 2017. It is now 11 days later and I am still waiting for a "fix", another empty promise or even a simple phone call that even remotely screams "Telkom".
Please understand my frustration.
I was promised to be contacted back and the issue was logged on 11th May 2017. It is now 11 days later and I am still waiting for a "fix", another empty promise or even a simple phone call that even remotely screams "Telkom".
Please understand my frustration.
