Uncapped Router delivery

I have been battling for months to get Telkom uncapped with their [URL Removed] website on chat and email. No one there... So at last we got a special on the website and got hold of someone to help. on 06 April we received an email everything was approved. On Monday 11 April someone called me and said that another person will call me on Thursday to arrange delivery of the rooter after which they will arrange the antenna installation at my house. I am still waiting... Today I called multiple call centers and were told to go everywhere else, no one even wanted to know about the ticket number I received. At last I got the number to call 10213. I have now been holding while typing this whole story for about 35 minutes with no answer, just music. I do not know what to do to get this done anymore, it seems everyone I talk to is not competent or able to help me. ***