1 reviews | Active since Dec 2016
Uncapped LTE worst decicion ever
<p>A few moths ago we saw the LTE uncapped offers from telkom for R599. Knowing it would be a lot faster than our ADSL, we app**** for one. The speed was amazing. We were getting test speeds of 35Mbp's and faster.</p> <p> </p> <p>We were so impressed with the speed and functionality of the device, we got 4 accounts more and even started recommend the LTE uncapped service to other clients. We must have had about 30 other companies all signing up for the LTE over the eastrand alone.</p> <p> </p> <p>However.... It seems maybe that Telkom made a serious misjudgement in error, as they removed the "uncapped" offer on the devices and capped everyone at 250Gb. So as a company running 50 plus computers, we were a bit concerned with the cap, but since we had mutiple devices, we continued to use them.</p> <p>Seems telkom made another error here. Due to the popularity of the LTE uncapped offers, it seems Telkom could no longer give everyone the bandwith they are paying for. When we got the devices a few months ago we were having speeds of 35Mbp's and over. We now have only about 7 to 10 Mbp's. We have been monitoring the devices for the last month and a half. Checking the speed 3 times a day.</p> <p> </p> <p>The speed has never recovered. Why did Telkom not upgrade the LTE towers so everyone can enjoy LTE speeds? 7 to 10 Mbp's is an average ADSL line speed. Why be on the "Fast LTE Service" as telkom advertises if the speeds run the same as ADSL.</p> <p> </p> <p>We have done mutiple fault testing on the devices and used mutiple options to increase speeds or signal, but being in the CBD we had full signal. Telkom will say:" Slow speeds due to network congestion" , but that just makes my point. Why sell a service if you cant give everyone the same service.</p>
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Yazied
Telkom Social Media Team
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Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
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Hi,
Please provide your case number so we can follow and escalate accordingly.
If you don't have are please fill the below tech FAQs:
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Is the problem related to disconnection, slow throughput or no coverage?
Detailed Problem description:
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Joshua
Telkom Social Media Team
Best regards,
Hi,
Please provide your case number so we can follow and escalate accordingly.
If you don't have are please fill the below tech FAQs:
Customer name:
Contact number:
Affected Telkom number:
Customer package and Monthly expenditure:
What is the full physical address where you are experiencing problems?
Latitude:
Longitude:
When did the problem start?
When does the problem happen? (morning, afternoon etc.)
What is the make and model of the modem/router you are using? If you are using a 3G Modem please advise if it supports 7.2Mbps
Are the setting on your connection software showing 3G,4G or auto mode?
On which network mode does the problem occur? Is it 2G, EDGE, GPRS,WCDMA, HSDPA or HSUPA?
On which network does the problem occur Telkom or MTN?
How many signal bars are you getting when you experience problems?
Is the problem everywhere, or one specific location?
Is the problem related to disconnection, slow throughput or no coverage?
Detailed Problem description:
Kind regards
Joshua
Telkom Social Media Team
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Good Morning Bruce,
Please provide us with the requested information so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good Morning Bruce,
Please provide us with the requested information so we can further assist.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
