UNCAPPED LTE WHAT A JOKE

Ordered uncapped LTE online, bid was approved, no calls from any agent had to call myself in order to get an agent to call back- how good is this? Account was debited on the 12 Dec 2015 and only received parcel on 21 Dec. Waybill stated sim will be activated within 24 hours, nothing-called number on waybill 081180 they asked me to call 10213 called them and an agent asked me to call 081180 (Really now!!!).Kept calling 10213 giving sim number still no activation. Called again on Thursday spoke to an agent who said the sim was active, turned on router - nothing. Called 10213 again spoke to an agent with a brain this time took the sim number and the imei number and advise that he will do a manual activation ...within an hour it was active.Today, everything goes off, I call 081180 15 minutes and the lady on the other end of the line says to me my sim was never activated, I have already used 24 gigs on an unactivated sim WHAT a JOKE? Can you please sort out this sim or return back my monies that you took so well in advance.