Uncapped LTE waiting game

I app**** on the telkom website for the uncapped LTE deal @R599 . I received confirmation that I was successful and my bid number #***. Its been about a month, I have contacted the call center on numerous days and no one ever answers (10213) to provide me with feedback. I checked the website and also tried chatting to an agent online and call backs with no success. I have checked the website [URL Removed] and notice that there are many other people with the same problem. I believ that the offering is a good deal but if it cant be backed up with any kind of feedback/service then it is as good as false advertising . Can someone from Telkom actually execute my order so that I can gain some respect for the way you conduct business with your customers.