BV
Blikkies V

1 reviews | Active since Jul 2011

13 Jun 2016, 13:42

UNCAPPED LTE - STAY AWAY - TELKOM DOESN"T GIVE A F*@$

<p>For almost a year I had amazing LTE speeds. Always between 60 and 80 Mbps then suddenly from 12 days ago someything changed drastically... I'm not even getting 1 Mbps EVERY night between about 18:00 and 23:00. Its so slow I cant even use the Telkom support online chat functionality!! (forget about YouTube and Netflix). I called Telkom and reported it twice and each time they just tell me they are investigating it...until I received a mail that the issue has been resolved! No contact was made with me to confirm this and was most definately not resolved! I called and reported it again. I was told that they can't reopen it and will open a new case. I'm sure it reflects badly if cases are open for too long so they just close them and rely on you calling in again it it wasn't resolved. I've also tried using social route by complain on Twitter. At first I was hopeful when they rep**** that they will investigate the issue. After a few days of back and forth I realisedthe Twitter account is a automated response just apologising and making empty promises. I've compiled a few of images showing my issue that I will post now everyday on Twitter until someone can actaully explain what is going on and resolve the issue. Hope you enjoy my revolution Telkom!</p>

0
Replies (2)
Telkom
Telkom's reply13 Jun 2016, 14:37
Official

Good day dieblikman

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your reference: AI **********

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

BV
Blikkies V's update20 Jun 2016, 21:02
Reviewer Update

How can you attend to my query without any of my details? This channel just like your Twitter channel is a joke. Quick to say you are investigating but nothing ever happens after that.