uncapped lte slow speed unacceptable

<p>i have had the uncapped lte 24 months contract since september 2015 and had good sppeds of 18Mbps for the first few months but now only get 4Mbps.Technicians came today. When we tested with their sim and router we got the 16-20Mbps but with my sim and router or my sim an dtheir router the sppeds were too slow, so i assume i am being throttled. i want to cancel but apparently the report takes 72 hours before it reaches the technical dept. nut the worst part is that the 72 hours is worked out on a 8 hour working day so 9 days before i can get a reprt from telkom. this is pathetic service</p>