ZJ
Zane J
1 reviews | Active since Apr 2013
04 Feb 2016, 21:33
Uncapped LTE Slow
I've had my lte home uncapped for 5 days now, the technicians have come and installed the antenna and said my readings are extremely good yet my speeds are pathetic even they said its not normal what im getting, ive called the center no help, posted on mybroadband forums to the telkom rep 3 days no reply, how can i pay for a service when im getting 3mb download from 6pm at night and nobody wants to help or resolve the issue
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Telkom's replyOfficial
04 Feb 2016, 21:48Hello zanejacobsen,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the technical department and feedback will follow.
Your reference number is SM197021.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the technical department and feedback will follow.
Your reference number is SM197021.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Best regards,
Telkom's reply04 Feb 2016, 21:48
Official
Hello zanejacobsen,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the technical department and feedback will follow.
Your reference number is SM197021.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the technical department and feedback will follow.
Your reference number is SM197021.
Apologies for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Best regards,