AvdW
Anton van der Westhuizen

1 reviews | Active since Oct 2013

03 Aug 2016, 12:21

Uncapped LTE ****!!!!

<p>DO NOT get the Telkom LTE Uncapped deal. It's great in theory, but the reality is a **** nightmare. When I got this deal it was great for the first week. Then once the 7 day cool off expired my service went to ****. I got this for working from home, streaming and online gaming. I dont torrent or use newsgroups. I dont have DSTV or an aerial of any kind. ALL my entertainment is online. Needless to say, since I moved to this LTE contract I have been reading a lot more since books is all I have. I cannot play online games after 6, I cannot stream at 280p after 18:00, I cannot keep a connection to the works VPN after 18:00. I get home at 17:00. By the time I need to use my internet its useless. I have read the contract, I have read the fine print, I comply with all your usage rules. You are breaking the contract between us by not delivering wehat you promised. This is YOUR contract that YOU are breaking. I left the great service of CrystalWeb for this *******. How are you going to compensate me for not honoring your agreement with me? Work hours missed, a Netflix sub that is going to waste since I cant use it and money I paid for the games I cant play. I am sure I can gather enough people who are in teh same boat for a class action lawsuit. After all, Telkom broke the contract, not us. Is thast what it will take to get what we pay for? </p> <p> </p> <p><em>I know, you are going to respond about escalating to the correct dept blah blah blah. But then what? Nothing. I am getting ready to present my case to my lawyer and find some like minded people to join. I have nothing else to do anyway because I am still waiting for a video to start playing since I started typing this rant.</em></p>

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Replies (1)
Telkom
Telkom's reply03 Aug 2016, 21:49
Official

Good Day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,