Uncapped LTE order has taken over 3 weeks

I successfully bid for a R599 uncapped LTE bundle on 4 December after having initiated cancellation of my ADSL line on 27 November. After not receiving a call from Telkom for 7 days, I started trying to call 10213 but after 90 minutes on hold I gave up but got through on 15 December after another 90 minutes on hold. I placed my order. It DIDN'T go through, as I hadn't EFT my Telkom bill yet, but the call centre CAN'T MAKE OUTBOUND CALLS so I was not informed until I phoned back TWICE a week later before someone could help me. I was told I should receive my router and sim on 28 or 29 Dec. The debit order only went of on 28 December, and a woman phoned my on 29 December to help my configure my device (THAT I HAVE STILL NOT YET RECEIVED). My ADSL was terminated on 27 December, now I am without Internet, probably until next week when I am back at work and on 24 hour call. The lack of feedback and incredibly slow turnaround time is reminiscent of the Telkom of old, I am thoroughly unimpressed and now inconvenienced too.