HT
Hennie T

1 reviews | Active since Dec 2016

09 Dec 2016, 23:01

Uncapped Lte not working

<p>I have been using uncapped lte for almost a year, 5 days ago it stopped working. Gave telkom a call, they have no idea what to do. Telkom promises to phone back, they dont. I still have to pay the monthly subscription, with no internet. Something is really broken on their network. Able to access YouTube but nothing else. This is TOTAL BS</p>

0
Replies (4)
Telkom
Telkom's reply11 Dec 2016, 13:32
Official

Hi hjdutoit1980

This response serves as confirmation that your query has been received. We do apologize for the inconvenience caused. We will send this to our mobile team to assist and provide you with feedback.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

HT
Hennie T's update12 Dec 2016, 09:14
Reviewer Update

Still not working, still waiting for someone to contact me and help sort it out.

Telkom
Telkom's reply13 Dec 2016, 17:44
Official

Hi,

Case ***2, has been escalated to radio access network, incident ***. Service centre will make contact with new updates.

Regards

Joshua

Telkom Social Media Team

Best regards,

HT
Hennie T's update19 Dec 2016, 07:43
Reviewer Update

Well, my Lte is STILL not working. Amazing job Telkom.