SC
Sachin C
1 reviews | Active since May 2016
09 May 2016, 09:27
Uncapped LTE not functioning
<p>I have been reporting low speeds and requesting for an external antenna since February 2016. A technician was see two investigate and said that there is nothing he can do to correct the problem as the network is overloaded and the tower needs to be upgraded. Telkom are still debiting money from my account however they cannot provide a use able uncapped lte account. I have been requesting help from their social media Tema, twitter for months but no luck. I have contacted their call centers for help, but no luck. I am paying for a service which is kit being provided. What kind of company is this? Is there anyone that can help? ref ***. </p>
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Replies (3)
Telkom's replyOfficial
09 May 2016, 11:24Good day Schetty33
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
Please also provide your affected number and contact details in a private message or an e-mail to ***.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply09 May 2016, 11:24
Official
Good day Schetty33
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
Please also provide your affected number and contact details in a private message or an e-mail to ***.
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
SC
Sachin C's updateReviewer Update
03 Jun 2016, 14:11Please note it has been 4 months since I reported this issue to your social media team on twitter, logged a case with your call centre, and today you email me, after your last reposne which was 3 weeks ago, that I should wait for another response from your networls department. This is unaaceptable. You expect me to wait longer and keep on paying for this service which you cannot deliver?
I have been waiting for feedback for 4 months!
I have been paying for a contract which I cannot make use of due to the fact that you sold me a product in the first place knowing well that your infrastructure in the area was insuffucient for the this service.
I and many others in the North Riding area was told by a Telkom technician that the problem is with the tower and the overloading/high traffic volume of this tower (Tower near/on Malibongwe/Bellairs).
He also told us that Telkom are aware of the issue and that it wont be fix till more people report the problem?????!!!!
What kind of company are your guys running? This is theft, you take my money monthly but refuse to fix the problem urgently or only until more people complain then action will be taken?
You cannot let customers waste R699 a month (4 months equates to R2796), how many more months must I wait till this is fixed? how many more weeks must i wait for an actual response other than " the newtorks department will respond"," your query has been escalated"
When will I be compensated for the money I have lost?
SC
Sachin C's update03 Jun 2016, 14:11
Reviewer Update
Please note it has been 4 months since I reported this issue to your social media team on twitter, logged a case with your call centre, and today you email me, after your last reposne which was 3 weeks ago, that I should wait for another response from your networls department. This is unaaceptable. You expect me to wait longer and keep on paying for this service which you cannot deliver?
I have been waiting for feedback for 4 months!
I have been paying for a contract which I cannot make use of due to the fact that you sold me a product in the first place knowing well that your infrastructure in the area was insuffucient for the this service.
I and many others in the North Riding area was told by a Telkom technician that the problem is with the tower and the overloading/high traffic volume of this tower (Tower near/on Malibongwe/Bellairs).
He also told us that Telkom are aware of the issue and that it wont be fix till more people report the problem?????!!!!
What kind of company are your guys running? This is theft, you take my money monthly but refuse to fix the problem urgently or only until more people complain then action will be taken?
You cannot let customers waste R699 a month (4 months equates to R2796), how many more months must I wait till this is fixed? how many more weeks must i wait for an actual response other than " the newtorks department will respond"," your query has been escalated"
When will I be compensated for the money I have lost?
SC
Sachin C's updateReviewer Update
03 Jun 2016, 14:13Please note it has been 4 months since I reported this issue to your social media team on twitter, logged a case with your call centre, and today you email me, after your last reposne which was 3 weeks ago, that I should wait for another response from your networls department. This is unaaceptable. You expect me to wait longer and keep on paying for this service which you cannot deliver?
I have been waiting for feedback for 4 months!
I have been paying for a contract which I cannot make use of due to the fact that you sold me a product in the first place knowing well that your infrastructure in the area was insuffucient for the this service.
I and many others in the North Riding area was told by a Telkom technician that the problem is with the tower and the overloading/high traffic volume of this tower (Tower near/on Malibongwe/Bellairs).
He also told us that Telkom are aware of the issue and that it wont be fix till more people report the problem?????!!!!
What kind of company are your guys running? This is theft, you take my money monthly but refuse to fix the problem urgently or only until more people complain then action will be taken?
You cannot let customers waste R699 a month (4 months equates to R2796), how many more months must I wait till this is fixed? how many more weeks must i wait for an actual response other than " the newtorks department will respond"," your query has been escalated"
When will I be compensated for the money I have lost?
SC
Sachin C's update03 Jun 2016, 14:13
Reviewer Update
Please note it has been 4 months since I reported this issue to your social media team on twitter, logged a case with your call centre, and today you email me, after your last reposne which was 3 weeks ago, that I should wait for another response from your networls department. This is unaaceptable. You expect me to wait longer and keep on paying for this service which you cannot deliver?
I have been waiting for feedback for 4 months!
I have been paying for a contract which I cannot make use of due to the fact that you sold me a product in the first place knowing well that your infrastructure in the area was insuffucient for the this service.
I and many others in the North Riding area was told by a Telkom technician that the problem is with the tower and the overloading/high traffic volume of this tower (Tower near/on Malibongwe/Bellairs).
He also told us that Telkom are aware of the issue and that it wont be fix till more people report the problem?????!!!!
What kind of company are your guys running? This is theft, you take my money monthly but refuse to fix the problem urgently or only until more people complain then action will be taken?
You cannot let customers waste R699 a month (4 months equates to R2796), how many more months must I wait till this is fixed? how many more weeks must i wait for an actual response other than " the newtorks department will respond"," your query has been escalated"
When will I be compensated for the money I have lost?