Uncapped LTE for R599 No contact from sales

In week 50 of 2015 I have requested a home demo for the Smart Broadband Uncapped wireless LTE for R599. I've done this request a few times. No contact from Telkom. Then I thought of just applying for it while there is still only 10 spots open for the R599 price. I've app**** and got an email with my reference number (***) telling me that I qualify for the R599 price and one of the agents will be in touch. Nothing happened! No call, no email, NOTHING! In the mean time being very desperate because R599 spots are running out, I've contacted Felix Lembethe and he visited me to check coverage. He doesn't do the R599 contract... Apparently he does only the R699 contracts. And he keep on referring to a capped option and not the uncapped option I want! Really nice guy but I want the uncapped for ShowMax Streaming!!! And now there is no more open spots for the R599 Uncapped option!!! My email states I qualify! Telkom did not contact me! Who's fault is that? I want the Smart Broadband Uncapped Wireless for R599 and Not R699!!!