Uncapped LTE Contract

<p>So I think telkoms customer care service is pathetic. So I have a contract that is due for an upgrade and I had a outside company phone me yesterday and tried to get me to upgrade through them and I didn't want to because he couldn't even explain to me when I asked him certain questions. So I decide to go to a Telkom store to find out. So apparently what the guy from the outside company said if I don't upgrade my LTE Uncapped contract I will pay out of bundle rates so I will pay per GB I use when the contract ends after 24 months. To me this is bad. So the store told me that my contract will continue with the uncapped package and the only thing that will change is that I won't pay for the device anymore and she confirmed with someone else in the store that worked there. My problem is that now I sit with two different things. So I phoned the customer care line for Telkom and I spoke to a lady and she said the same thing as the guy that phoned earlier yesterday. I asked to speak to someone higher than her but I couldn't her manager was busy with another client, so she took my details and I asked for a reference number for the call and I asked her to send it to my email address. The manager never contacted me back and I never received a reference to email address. This is pathetic service from Telkom. I sit with this problem of why I must pay more for uncapped internet than that I'm paying now. My contract for my LTE Uncapped is R599-00 a month and now it is R799 so why must I upgrade my contract if I can carry on with my existing contract and pay month to month after the 24th month. Now they want to charge me out of bundle rates. This is ripping customers off. Now if the store says one thing and the customer care person says something different, who do I believe. This is bad service from Telkom. Unacceptable from a company of this size and that has been going for this long.</p>