Uncapped LTE Billing

<p>In the month of April 2016 I took the Telkom Ucapped LTE Broadband contract because it is a fantastic deal and meets my requirements. <br /><br />On the 15th of April I got Billed R507 (less than a week since i received the router and the account activated) and I'm told by the call centre agent that this is the pro-rata fee (Which I'm Fine with). On the 16th of May I was billed again but this time the exact contract fee of R599 (Even though we agreed that the billing date should be the 25th of every month).<br /><br />This morning (1 June 2016) I was Debited R599 again. So I called the call centre to query why am I being debited again 15 days later. </p> <p> </p> <p>The lady (Noluyolo Mngadi) tells me she cant see the debit that happened on the 16th of May on the telkom system so she request i send her the my bank statement reflecting that amount. So I snapped/cropped the bank statement and sent her that but she responded by saying she can't accept that because it's not approved by the bank "anyone can do that" (her exact words). So I said i will send her the whole bank statement then but she still refused that saying she wants a stamped banks statement (Telkom process and it will not be escalated if not stamped). </p> <p> </p> <p>The argument was heated because I questioned why must it be stammped if the reference number on the bank statement is generated by Telkom and can she not do a comparison with the system (and yet she can see the other two references).</p> <p>15 April R507- Telkommobi*** <br />17 May R599 - TELKOMMOBI***<br />01 June R599 - TELKOMMOBI***</p> <p> </p> <p>I am a very unhappy client because she has the reference number but she refused to invetigate further using it and because the debits are also not happening on the dates agreed and because it took the 4th call centre agent to at least have a dialog with (almost 2hrs of calls).<br /><br />Why is it hard to take the reference number I give her (generated by telkom) and investigate this further. This is unacceptable especially that we are loyal customers to Telkom and not just for this contract.</p> <p> </p> <p>Can someone please asssit in addressing this matter.</p> <p> </p> <p> </p> <p> </p>