Uncapped LTE
<p>In 2016 I app**** for LTE; telkom said I couldn't afford it even though they did not even do a credit check and I currently pay them more than that for my ADSL. I tried to apply again but all of a sudden my address is not covered by their LTE network anymore (1st problem - if I got the contract what would have happened?) anyway I tested the LTE at my address with someone's router and it works 100% so I went to the Potch telkom store and asked if I could get it - they said no I can only get the capped LTE which is R999 for 100GB which is rediculous. How can I get the capped but not uncapped? How could my address have been covered last year but not anymore ? Aparently they canno't find the ticket number I received in 2016 even though I have a printout of the email I received from them. </p>
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Telkom's replyOfficial
19 Jan 2017, 14:22Hi roaldvdb,
Thank you for making contact with us.
Please be assured that we have sent your query to the Sales Team for further assistance, they will be in contact with you.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply19 Jan 2017, 14:22
Official
Hi roaldvdb,
Thank you for making contact with us.
Please be assured that we have sent your query to the Sales Team for further assistance, they will be in contact with you.
Your reference number: AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
30 Jan 2017, 09:33Hi Launa,
Thanks for the reply - I received a call from telkom but was not available. The voicemail said that I must phone the sales dept. I did that and was told yet again that I cannot get it since I am not covered, also that they cannot use the reference number you supp****. I also received an email that I should phone the sales dept...
Funny thing - the person whose LTE router I used to test at my address is also not covered on your map anymore but obviously he was or he wouldn't have been able to get it right? Can someone please phone me so that this can be resolved or could I be provided with a reference number that can be used?
Thanks
's update30 Jan 2017, 09:33
Reviewer Update
Hi Launa,
Thanks for the reply - I received a call from telkom but was not available. The voicemail said that I must phone the sales dept. I did that and was told yet again that I cannot get it since I am not covered, also that they cannot use the reference number you supp****. I also received an email that I should phone the sales dept...
Funny thing - the person whose LTE router I used to test at my address is also not covered on your map anymore but obviously he was or he wouldn't have been able to get it right? Can someone please phone me so that this can be resolved or could I be provided with a reference number that can be used?
Thanks