RS
Raquel S

1 reviews | Active since Nov 2017

05 Nov 2017, 18:03

Uncapped LTE

We entered into the 24 month uncapped LTE contract with Telkom. Internet was amazing, we then decided to move homes but before we signed our lease we went to telkom and asked if our new area had LTE coverage and we were told yes and it was very good coverage. Now that we have moved here, there is NO coverage at all... We went from 90mbps to 0.3mbps, we called the 1st time at the beginning of August and telkom had a signal booster installed which made no difference whatsoever. We have talking to telkom pretty much every week and all I keep getting is "telkom will call you back this week with some feedback on the matter" it has been 2 months and im still waiting. I am furious mainly because Telkom tells me there is no signal and they are testing it to see what they can do but i feel that paying R799.00 for this type of internet is rediculous. I have asked if we can get internet that works in the area at the same value but that too i need to wait for an answer!!! Had Telkom been honest about our area having no coverage we would have completely understood the issue we having but we we're told by Telkom at bayside centre "it would maybe drop to 60mbps but the coverage will still be great."

I would really appreciate a proper answer on this, as I have no idea what more to do to get feedback from you! Its is a rediculous price we are paying for the internet service we are recieving!!

0
Replies (1)
Telkom
Telkom's reply06 Nov 2017, 13:59
Official

Hello RaquelSaddington

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,