1 reviews | Active since Jul 2016
Uncapped LTE - 18 days and Still investigating the issue
<p>On the 18th June i logged a fault with the LTE division. My Uncapped LTE package never worked! Till date and many calls later i have had no response.</p> <p>Called today (13th July) and was told by Nonpunelelo (Telkom support person) that yes it does take 18 days to find what the problem is and that is normal.</p> <p>This has to be the most idiotic reply ever!</p> <p> What is concerning is that the first monthly charge is coming up and it makes no sense that I should pay for it when I have not received any service to date.</p>
Hi Keagan,
After receiving a call on 14/7/2016, informing me that a Telkom tech will contact me either on the 15/7/2016 or 18/7/2016 to make an appointment so they can install the antenna. Mind you, that this is probably the 3rd call I have received like this from the time I have reported the issue.
Again, no call from anyone. No update, nothing.
Hi Keagan,
After receiving a call on 14/7/2016, informing me that a Telkom tech will contact me either on the 15/7/2016 or 18/7/2016 to make an appointment so they can install the antenna. Mind you, that this is probably the 3rd call I have received like this from the time I have reported the issue.
Again, no call from anyone. No update, nothing.