"Uncapped" is not Uncapped

I've always received such great service from Telkom, especially from Lebogang at the Clearwater branch. However, I'm disappointed with your uncapped service which I took out a few days ago.

The contract states that this data service is uncapped, and that after 150GB usage, the signal will be throttled. But my service is practically cut off now. It isn't being throttled because I can't even download something as small as a WhatsApp message. Being throttled is one thing; being cut off is another. I have no signal whatsoever and have now been forced to purchase mobile data to compensate.

Please sort this out, Telkom.