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jp T

1 reviews | Active since Mar 2012

24 Nov 2015, 12:25

UNCAPPED INTERNET

Hi <br> Telkom continuously states that my internet has been over used and i am being throttled, i am currently on a 4Mbps line with un-capped ****erally meaning there is no cap to reach) internet package. every month at the end of the month they tell me this same story to accept the terms and conditions of the FUP and i do not agree with that policy. i am trading stocks and i am a student so for the internet to be down is costing me a lot and telkoms only reply to this is that i should upgrade the package? Who is going to pay for the upgrade then? i upgraded my line the last time this became irritating and they promised that upgrading would sort out this problem. if this is not sorted out my payments stop as the Internet stops and i am MOVING MY INTERNET TO AFRIHOST! And do not even try to reply to this message saying just accept the terms and conditions to sort out all of this problems, that will just give Telkom permission to throttle my line.

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Replies (1)
Telkom
Telkom's reply24 Nov 2015, 13:33
Official
Hello jptheron,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM170976

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team

Best regards,