Uncapped contract changed to 50GB
<p>I app**** for an uncapped Lte package and the lady said it was sorted and that it would be delivered etc, so i got the router delivered etc, and use it for a while to discover that its only the 50Gb per month contract??? I went into the store to get it fixed and they say they cant give me uncapped in my area.... even though the previous person who i had placed the order with said that i could???? I dont want a 50 GB package, the only reason i got this LTE is because it was uncapped....</p> <p>Then I tried to add the TI entertainment add on to stream netflix without using my cap and that too does not work, and to try get anyone that can sort either issue out is impossible....</p>
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Yazied
Telkom Social Media Team
Best regards,
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Hello
Update on the above, I followed up with the store manager and they said uncapped LTE in my area is now sold out...
And no one can seem to do anything about that, however the verbal conversation I had when the order was placed was for uncapped not 50GB, so it either needs to be uncapped or cancelled with no early termination fees, as it is not the contract that I agreed too
surely a verbal contract on a recorded phone call, as they advise is Binding???
Hello
Update on the above, I followed up with the store manager and they said uncapped LTE in my area is now sold out...
And no one can seem to do anything about that, however the verbal conversation I had when the order was placed was for uncapped not 50GB, so it either needs to be uncapped or cancelled with no early termination fees, as it is not the contract that I agreed too
surely a verbal contract on a recorded phone call, as they advise is Binding???