Uncapped Broadband LTE R799 deal - Pathetic Service

<p>I app**** online for the Uncapped Broadband LTE R799 deal on 8 June 2016 and advised that I will be contacted shortly. One contacted me, I had to follow up and eventually received my router with SIM card and external antenna about 5 weeks ago. I was told when applying for the product that I will be contacted 24 hours after delivery of the equipment to arrange for the installation of the external antenna. I gave it a week and no one phoned me. I then followed up again since then weekly. Every time I get through to the call centre I get the same feedback that they will escalate the request and send an email to the person who are assigned to deal with this. I assume this person was retrenched with the last batch of people Telkom got rid of as he or she is not getting back to me. I tried calling the complaints department but no-one answers this number. I send emails and still no response. What should one do to get someone's attention at Telkom? With my last call to them, yesterday I ask to talk to a supervisor or manager but were told there is no supervisors or managers available. </p>