Uncapped ADSL not working

Hi<br> <br> <br> My Telkom adsl account has been suspended. When I try to use the internet I get a message stating that my account will be managed by Telkom to enhance the usage for others due to my bandwidth usage.<br> <br> If I log onto the Telkom website and try and use the data usage tracking tool a message pops up stating the tool is not applicable to me as I am on an uncapped package.<br> <br> I have received no correspondence from Telkom as to what my infringements were. I can understand fair usage policy and bandwidth allocation, but surely I could have been notified and warned that my usage is too high?<br> <br> Furthermore my line could have been temporarily throttled rather than cutting of my usage entirely. Uncapped ADSL should my no means be cut off entirely. I am disgusted that this is the way you would treat a long existing client. <br> <br> If I cannot view my usage on my side and Telkom has done nothing to contact me how can you just cut off my internet without warning? And when will this be activated again?