SB
Sonet B
1 reviews | Active since Sept 2015
28 Sept 2015, 17:29
UNCAPPED ADSL DOES NOT EXIST!
I started my ADLS uncapped contract with Telkom in March 2013. For the past two months we experienced very slow internet connection and downloading speeds. Today the techincian from telkom informed us that our line has been throttled.....due to unfair usage. UNCAPPED DOES NOT EXIST!! But oh, we can upgrade to solve the problem. After two years - my contract has now expired - it is on a month to month basis. I can only get service from telkom IF I PAY THEM MORE EVERY MONTH and renew my contract for another 2 years! How fair is THIS practice?? I am NOT a happy customer!
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Telkom's replyOfficial
28 Sept 2015, 18:25Hello sonetbarberis,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149982.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149982.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,
Telkom's reply28 Sept 2015, 18:25
Official
Hello sonetbarberis,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149982.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM149982.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Best regards,