Uncapped ADSL but my line is throttled to 256Kbps

I have an UNCAPPED ADSL line so why is my ADSL line being throttle to 256Kbps, when I phone your helpdesk I'm being told by your helpdesk agent that it's because I've used more data than my neighbors. I then asked your Agent for a proper uncapped solution and I'm told that's all they have and if I don't like there products then I must find a different service provider.<br> <br> What great customer support Telkom, I will now use your agents advice and look for a different service provider.<br> <br> Definition of Uncapped?<br> Uncapped ADSL refers to an ADSL account that has no limit to the amount of data that can be downloaded for that line speed. <br> <br> Telkom's definition of Uncapped:<br> Because you've used more data than your neighbors we will now have to throttle your line to a speed of 256Kbps until the end of the month.<br>